AI Voice Agent: How It Answers and Makes Calls for Your Business

An AI voice agent is an AI that holds spoken phone conversations for your business. It can answer incoming calls and make outbound calls, understand what the caller needs, and take action: answer a question, book an appointment, or pass the call to a person.

Here's what an AI voice agent does at Diaz Agents, where it fits, and what to know before you use one.

Inbound: answering your calls

On incoming calls, the Diaz Agents AI voice agent:

• Answers every call, 24/7, not only after hours.
• Responds to common questions using your business information.
• Captures caller details and the reason for the call.
• Books appointments through Cal.com.
• Handles several calls at once.
• Screens spam and robocalls.
• Transfers to a person or takes a message and notifies you.

This is the same AI behind our AI receptionist and AI answering service.

Outbound: making calls for you

The AI also makes outbound calls, for example to follow up with leads. Outbound Voice AI is its own agent on the pricing page.

Industry examples

• Real estate: custom qualifying questions for buyer and seller calls, and texting listing photos to callers. See AI for real estate.
• Restaurants: checking table availability when taking reservations, and texting menus. See AI for restaurants.
• Medical offices: Diaz Agents is HIPAA-compliant, a business associate agreement (BAA) is available, and the call script tells callers with a medical emergency to call 911.

What an AI voice agent should and shouldn't do

A good AI voice agent is honest with callers. The Diaz Agents AI tells callers it is an AI. It hands off to a person when that's the better path, and every customer has a dedicated human support agent behind the setup.

An AI voice agent is not a guarantee of more sales. It makes sure calls get answered and followed up.

What you get after each call

• A message or summary by text and email, right after the call.
• Recordings and transcripts of calls.
• A call dashboard to review them.
• English and Spanish conversations.

Setup and pricing

Your business forwards its calls to your AI employee's phone number. Typical setup time is 24 to 48 hours, and no technical experience is needed.

• Pricing is quoted to fit your business. Book a free demo to get your quote.
• Inbound Voice AI and Outbound Voice AI are separate agents, so you pick only what you need.
• No contracts. Cancel any time, effective at the end of the billing period.

Frequently asked questions

What is an AI voice agent?

An AI voice agent is an AI that talks with people on the phone for your business, answering incoming calls and making outbound calls.

Is an AI voice agent the same as an AI phone agent?

The terms are used for the same thing. See our AI phone agent page.

Can an AI voice agent make outbound calls?

Yes. Diaz Agents offers Outbound Voice AI, for example to follow up with leads.

Does the AI voice agent speak Spanish?

Yes, English and Spanish.

Will callers know it's an AI?

Yes. It tells callers it is an AI.

Can I hear it before I buy?

Yes. Call the live AI demo line at (570) 563-7380.

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Hear an AI voice agent now: call (570) 563-7380, book a free demo, or see pricing.